poor client

Yesterday afternoon I got a call from a man that was at his ropes end and thought that I would share it with you after reading Valerie's muffler story. So here goes:

Client took his car to a muffler shop (name omitted to avoid me being sued) to have the muffler replaced. They told him it should be ready the next day.
Employee of muffler shop replaces the bumper and takes it for a test drive. While on the test drive, he decides to go by his girlfriend's house to surprise her. When he gets there he finds her there with guy she is cheating on. Employee then uses clients car to try and run over the guy and wrecks client's car. Employee then flees the scene and takes the car back to muffler shop.
Owner of muffler shop sees that employee wrecked the car so he takes it to his friend at the body shop to get it fixed without telling the client (very wrong).
Client comes in the next day to get his car and owner tells him they've run into some problems and it's going to be a couple of more days. Client asks for a rental car since he didn't plan on not having his car for that long. Muffler shop refuses. Client leaves angry and says that his car better be done in 3 days or he's calling the cops.
When client gets back in 3 days car has been repaired so muffler shop gives him the car and charges for the muffler replacement but never tells him that the vehicle was in an accident while in their care.
A couple of days later client is woken up by the police pounding on the door with an arrest warrent for him due to the hit and run. Client spends the night in jail and is bailed out the next morning. After taking his paperwork showing the car was in the muffler shop at the time of the accident, client is cleared of the charges. He does however now know that his car has been in an accident. He goes to the muffler shop and asks what happened. Shop refuses to give an info.
Client calls me for advice. I tell him to call the police and ask them to obtain the info. Client calls police and they come to muffler shop with copy of the report showing the car was in a hit&run accident. Owner breaks down and tells them everything. Cops get insurance info so Client can get diminished value and so forth. Insurance refuses to pay. Client hires a lawyer. After the vehicle is inspected, client finds out that repairs are substandard and his $15K car is now only worth $5-7K. Very mad client. He called me to tell me all about it and let me know that he had hired a lawyer and was pursuing it himself.

Wow that took a long time to type out. Thought you guys might enjoy the story. It's one of the few I've been told where the person telling it to me was in the right while working at this job. I will definately not be taking my car to this muffler shop. The kicker to it all is that they didn't fire the employee till the cops told the owner the accident was hit and run so who knows how many other cars he "test drove".